AG CLEANING TORONTO INC. PRIVACY POLICY

Last Updated: [Date]

1. Introduction
AG Cleaning Toronto Inc. ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you:

• Use our website (www.agcleaning.ca),  online quote generator, or any service.

• Book cleaning services.

• Communicate with our team.
   

By using our services, you consent to the practices described below.

2. Information We Collect

2.1. Personal Information
We may collect:

• Contact Details: Name, email, phone number, address.

• Payment Information: Credit card details (processed securely via third-party providers), e-transfer records.

• Property Details: Square footage, access instructions, photos (for quotes or damage documentation).

• Communications: Emails, call recordings, chat logs.

2.2. Automated Data

• Website Analytics: IP address, browser type, pages visited (via cookies).

• Quote Generator: Inputted data (e.g., service type, property size) to generate estimates.
   

3. How We Use Your Information


Purpose                                                                                     Legal Basis
Provide cleaning services                                         Contractual necessity
Process payments                                                        Contractual + legal obligation
Send service confirmations                                     Legitimate interest
Improve our services                                                   Legitimate interest
Marketing (with consent)                                         Consent
Comply with laws                                                          Legal obligation


4. Sharing of Information
We only share data with:

• Service Providers: Payment processors, scheduling software.

• Legal Compliance: If required by law (e.g., court orders).

• Business Transfers: In case of merger/sale (customers will be notified).

We do not sell your data.

5. Data Retention
We retain information:

• Active Clients: Until 3 years after last service.

• Financial Records: 7 years (per Canada Revenue Agency requirements).

• Inactive Accounts: Deleted after 3 years of inactivity.
   

6. Your Rights
Under Canadian privacy laws (PIPEDA), you may:

• Access your personal data.

• Correct inaccurate information.

• Withdraw consent for marketing.

• Delete data (where permissible).
   

Requests: Email privacy@agcleaning.ca. We respond within 30 days.

7. Security Measures
We protect your data through:

• Encryption: For online payments and sensitive communications.

• Access Controls: Staff training and limited data access.

• Secure Storage: Password-protected systems.
   

8. Cookies & Tracking

• Essential Cookies: Required for quote generator and bookings.

• Analytics Cookies: Optional (manage preferences via banner).
   

9. Third-Party Links
Our website may link to external sites (e.g., payment processors). We are not responsible for their privacy practices.

10. Children’s Privacy
We do not knowingly collect data from children under 13. Services must be booked by adults.

11. Changes to This Policy
Updates will be posted here with a new "Last Updated" date. Material changes will be notified via email.

12. Contact Us
For privacy concerns or requests:
AG Cleaning Toronto Inc. Toronto, ON 

📞 (437) 991-9871
📧 privacy@agcleaning.ca

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Thank You for Choosing AG Cleaning Toronto!

We sincerely appreciate your trust in the handling of your data. We ensure all data is secure through industry leading encryption and privacy policies that maintain transparency. .

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Have questions? We’re here to help!
📞 (437) 991-9871
📧 info@agcleaning.ca

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— The AG Cleaning Toronto Team